Marketplace Policies
Last updated: October 12, 2026
This page is the plain-language summary of how Bonbba works: fees, payments, authenticity, shipping, returns, and what cannot be sold. The binding documents are the Terms of Service, Privacy Policy, Buyer Terms, and Seller Terms. If this summary and a binding document ever differ, the binding document controls.
Fees
| Listing an item | $0 |
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| Seller commission | $0 — sellers keep 100% of the sale price |
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| Payment processing (Stripe) | Paid by Bonbba — never deducted from the seller |
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| Buyer fee | 5% of the item price + $0.70, paid by the buyer and shown before payment |
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| Shipping | Paid by the buyer at checkout. The seller receives a prepaid label. |
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| Optional boost | 10% of the sale price, charged only when a boosted item sells |
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Worked example: a $50 item with $8 shipping.
- Buyer pays: $50 item + $3.20 buyer fee (5% + $0.70) + $8 shipping = $61.20
- Seller receives: $50.00
- If that item was boosted, the seller receives $50 − $5 boost = $45.00
How Payments Work
All payments are processed by Stripe. Money from a sale is held until the buyer is protected and the seller has shipped.
- Buyer pays through the platform. Bonbba holds the funds through Stripe.
- Seller ships the item within the handling window stated on the listing (3 business days unless a longer window, up to 10, is stated), using the prepaid label Bonbba provides. Tracking is required.
- Buyer confirms delivery on their order page.
- Funds are released to the seller and paid to their bank account in weekly payout batches (proven sellers: within 1–3 business days of release).
Automatic release: if the buyer does not confirm and does not open a dispute, funds are released to the seller automatically 14 days after the order is marked shipped.
Never shipped: if a seller never ships, the buyer receives a full refund — item price, buyer fee, and shipping. An order still unshipped 30 days after payment is refunded automatically.
Disputes: if a dispute is open, funds stay held until it is decided.
Authenticity
Every item on Bonbba must be 100% authentic. Counterfeit items are strictly prohibited.
Buyers: if your item is not authentic or not as described, open a dispute from your order within 3 days of delivery. Decided in your favor, you receive a full refund — item price, buyer fee, and shipping. See the Buyer Terms.
Sellers: selling a counterfeit item results in an immediate ban, and funds from the sale are frozen during investigation. You may appeal with proof of authenticity, such as receipts or certificates. A human reviews every appeal, and Bonbba's decision is final. See the Seller Terms.
Bans happen for two reasons only: fraud and counterfeit goods. We never ban sellers for high volume or professional selling.
Who Can Sell
- Everyone 18 and over is welcome. Casual sellers and professional resellers alike.
- New and used items: fashion, streetwear, vintage, designer, footwear, accessories, collectibles.
- Before payouts, sellers verify their identity (government ID + Tax ID) and add bank details through Stripe Connect, as required by the INFORM Consumers Act. Stripe holds the ID and bank data — Bonbba does not store full bank account numbers.
- Sellers who meet the federal threshold receive IRS Form 1099-K.
Shipping
- The buyer pays for shipping at checkout, based on the item's package size.
- The seller receives a prepaid shipping label when the item sells. The seller does not pay for the label.
- Sellers ship within the handling window stated on the listing (3 business days unless a longer window, up to 10, is stated). Tracking is required on every shipment.
- Sellers must ship exactly as described — the item, condition, and accessories must match the listing.
Returns & Buyer Protection
- Not as described or counterfeit: open a dispute from your order within 3 days of delivery. Decided in your favor, you get a full refund — item price, buyer fee, and shipping. If the item is returned, the seller covers return shipping.
- Changed your mind: returns are possible only if the seller accepts. You pay return shipping, and the buyer fee is not refunded.
- Never shipped: full refund, including the buyer fee and shipping.
- Funds for any disputed order stay held while the dispute is open. Bonbba mediates and decides. The step-by-step process is in the Buyer Terms.
Prohibited Items
This is the single, complete list of what cannot be listed on Bonbba. It is the same list referenced by the Seller Terms.
- Counterfeit, replica, or unauthorized reproduction items
- Items that infringe someone else's intellectual property, such as unauthorized branded merchandise
- Stolen goods
- Items you do not own or cannot ship
- Large electronics: laptops, desktop computers, phones, TVs, tablets
- Car parts and automotive components
- Weapons, ammunition, explosives
- Drugs, controlled substances, drug paraphernalia
- Alcohol and tobacco products
- Prescription medicines and prescription medical devices
- Recalled items
- Hazardous materials that are unsafe or illegal to ship
- Live animals
- Gift cards, digital goods, and downloadable content
Allowed: small tech accessories (headphones, smart watches, phone cases), fashion, apparel, footwear, vintage items, designer goods, collectibles. Both new and used items are welcome. Used items must have accurate condition descriptions.
A prohibited listing is removed and the seller is notified. Removal of a listing is not a ban — bans are only for fraud and counterfeit goods.