Buyer Terms

1. What You Pay — The All-In Price

Before you pay, checkout shows your full total. There are no surprise charges after payment. The total is made of:

• The item price set by the seller.
• A buyer fee of 5% of the item price plus $0.70. This fee funds secure payments, the payment-hold protection described below, and platform operations.
• The shipping cost for the item, based on its package size.

Example: a $50 item with $8 shipping costs $50 + $3.20 buyer fee + $8 shipping = $61.20 total. The seller receives $50 when the sale completes.

All payments are processed by Stripe.

2. Your Payment Is Held Until Delivery

When you pay, the seller does not get the money right away. Your payment is held securely through Stripe until one of the following happens:

1. You confirm delivery. After your item arrives and matches its description, tap "Confirm Receipt" on your order. This releases the payment to the seller.
2. The automatic window passes. See Section 3.
3. A dispute is resolved. See Section 5.

You are never charged for an item the seller never ships. See Section 4.

3. Automatic Release — Please Read

• If your order is marked shipped and you have not confirmed delivery and have not opened a dispute, the held payment is automatically released to the seller 14 days after the shipment date.
• Before that window closes, check your item. If anything is wrong, open a dispute (Section 5) — opening a dispute pauses the automatic release.
• You can confirm delivery at any time before the window closes. Confirming early is the fastest way to pay your seller.

4. Shipping and Unshipped Orders

• Sellers must ship within the handling window stated on the listing (3 business days unless the listing states a longer window, up to 10), using the prepaid shipping label Bonbba provides to them.
• When tracking shows your order delivered, check the item promptly: you have 3 days from delivery to open a dispute and keep the seller's funds held while it is reviewed.
• Every shipment has tracking. You can follow it from your order page.
• If a seller never ships your order, the order is automatically cancelled and you receive a full refund, including the buyer fee and shipping. If the seller still has not shipped 30 days after payment, the refund is issued automatically if it has not happened sooner.
• If tracking shows a package was delivered but you did not receive it, open a dispute (Section 5) so we can review it with the carrier's records.

5. If Something Is Wrong — Disputes

Open a dispute if your item is significantly not as described, is counterfeit, arrives damaged, or never arrives. Here is how it works:

1. Open the dispute on time. Go to your order and choose "Report a problem." You must open a dispute within 3 days of the delivery date shown by tracking.
2. Funds stay held. While a dispute is open, the automatic release is paused and the seller is not paid for that order.
3. Provide your evidence. Photos of the item you received, and a short description of what is wrong, help us decide quickly. The seller may respond with their own evidence.
4. Bonbba reviews and decides. A person reviews every dispute. Bonbba mediates between you and the seller and makes the final decision.
5. The outcome is applied. If the dispute is decided in your favor, you receive a refund as described in Section 6. If it is decided in the seller's favor, the held payment is released to the seller.

Please inspect your item promptly when it arrives. After the 3-day window, and after any automatic release, Bonbba may not be able to recover funds for that order.

6. Returns and Refunds

Item significantly not as described, or counterfeit.

• You receive a full refund: the item price, the buyer fee, and the shipping you paid.
• If we ask you to return the item, the seller covers the return shipping.
• Counterfeit items: you receive a full refund. Do not send a counterfeit item anywhere unless we ask you to — we will tell you how it will be handled.

Change of mind.

• A change-of-mind return is possible only if the seller accepts it. Message the seller first.
• If the seller accepts, you pay the return shipping, and the item must come back in the condition it was sent.
• The refund covers the item price and the original shipping. The buyer fee is not refunded on change-of-mind returns, because the payment and protection services were provided.

Timing. Approved refunds are issued to your original payment method through Stripe. Stripe and your bank control how many days the refund takes to appear after we issue it.

7. Buyer Protection — Summary

The buyer fee funds a simple promise, and this is exactly what it covers:

• Your payment is held until you confirm delivery, a dispute is decided, or the 14-day automatic release passes.
• You are refunded in full if the seller never ships.
• You are refunded in full — item price, buyer fee, and shipping — if the item is significantly not as described or counterfeit, when you report it within 3 days of delivery.
• Every dispute is reviewed by a person, and funds stay held while it is open.

Buyer protection does not cover buyer's remorse on its own (see change-of-mind returns above), items damaged after delivery, or purchases completed outside Bonbba.

8. Your Responsibilities

• Provide an accurate shipping address. Bonbba is not responsible for delivery failures caused by an incorrect address you provided.
• Inspect your item when it arrives, and report problems within the 3-day window.
• Do not complete Bonbba transactions off the platform. Off-platform payments have no buyer protection.
• Chargebacks: if you dispute a charge with your bank instead of using the process above, we will provide the bank with the order and delivery records. Filing a chargeback for an order that was delivered as described may result in loss of buying privileges.

9. Changes to These Terms

We may update these Buyer Terms. We will notify buyers of material changes by email at least 14 days before they take effect. Orders already placed stay under the terms in effect when the order was paid.

10. Contact

Questions about an order or these terms: support@bonbba.com.